Accessibility for Ontarians with Disabilities Act

Statement of Commitment

Intercity Industrial Supply is committed to providing a barrier free environment to ensure equal access for all people with disabilities.  We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence, while meeting their needs in a timely manner.

Intercity Industrial Supply will strive to ensure that its policies, practices, and procedures are consistent with the following core principles as outlined in Accessibility for Ontarians with Disabilities Act (AODA).

Dignity – Goods and services are provided in a manner that is respectful to persons with a disability and does not diminish the person’s importance.

Independence – Accommodating a person’s disability means respecting their right to do for themselves and to choose the way they wish to receive goods and services.

Integration – Wherever possible, services will be provided in a manner that enables people with disabilities to fully benefit from the same services, in the same place and in the same or similar way as other customers. This may require alternative formats and flexible approaches. It means inclusiveness and full participation. This is a fundamental human right.

Equal Opportunity – Service is provided to persons with disabilities in a way that their opportunity to access goods and services is equal to that given to others.

Feedback

Intercity Industrial Supply is ready to receive comments on the service it provides to people with disabilities.  The feedback process has been created by management and allows feedback to be provided in person, by telephone, by mail, or by e-mail. 

In Person:           Please visit the “Contact” section of this site for location addresses.

By Phone:           (807)345-2324   

By Mail:                Intercity Industrial Supply Limited

                                PO Box 10459

                                Thunder Bay, ON P7B 6T9

By E-mail:            orders@intercityindustrial.com

Feedback forms are available on request and, if required, will be made available in accessible formats.  Management will review and respond to feedback within three business days in the preferred method of contact selected by the individual on the feedback form.